Exterior Cleanliness
Pump pads, forecourt surfaces, canopies, trash areas, and landscaping are all scored for cleanliness and maintenance.
Compliance Program
The Challenge
Understanding Mystery Shopping
Score
Protection
Fuel brands use secret shoppers to evaluate store compliance. These undercover auditors visit your locations unannounced and score everything from pump pad cleanliness to parking lot striping to window appearance.
The scores matter. They affect your relationship with the fuel brand, your eligibility for rebates and incentives, and often-your store managers' bonuses.
How It Works
How Fuel Brands Score Stores
Secret shoppers follow detailed checklists that cover every visible aspect of your property. Points are deducted for issues that seem minor but add up fast.
Safety & Compliance
ADA striping, fire lane markings, handicap stencils, and safety signage must meet exact specifications.
Brand Standards
Paint colors, signage placement, bollard wraps, and other visual elements must match corporate brand books.
Common Issues
Common Point Deductions
These are the items that cost operators the most points-and the issues we prevent before auditors arrive.
- Faded Parking Striping - Worn handicap stencils and fire lane markings
- Oil-Stained Pump Pads - Visible oil stains signal poor maintenance
- Chipped or Faded Paint - Bollards, curbs, and poles with peeling paint
- Dirty Windows - Smudged or streaked windows affect presentation
- Overflowing Trash - Trash enclosures must be clean and contained
- Missing Safety Signage - Required decals and warnings must be legible
The Solution
How Our Program Prevents Failures
We don't wait for negative reports. We proactively inspect, fix, and maintain your locations so issues never appear on a secret shopper's scorecard.
100%
Pass Rate
1
Proactive Inspections
We walk your site like a secret shopper, identifying every potential deduction point before they do.
2
Immediate Remediation
Our crews fix issues on the spot-pressure washing, painting, striping, and cleaning as needed.
3
Scheduled Maintenance
Regular visits keep your stores inspection-ready year-round, not just before announced audits.
For Store Managers
Protect Manager Bonuses
Many fuel brands tie store manager compensation to secret shopper scores. When scores drop, bonuses disappear.
Our program gives managers peace of mind. They know the exterior is covered, so they can focus on the customer experience inside the store.
$$$
Bonus Safe
Enroll Your Locations
Start Protecting Your Scores
Ready to eliminate surprises from mystery shops? Contact us to enroll your locations in our compliance program.
- Email hello@thecure.co
- Service Area Middle Tennessee
- Based In Nashville, Tennessee